Customer Service

Innovative technologies alone can’t deliver the results we demand in ourselves. InnovateRX believes in delivering excellent customer service, the way all companies should, no matter their size.

Point of Contact

When you call our pharmacy, you will talk to the same team members each time, not a call center hundreds of miles away.
24/7 your call goes directly to a pharmacist on our staff.

Deliveries when you need them

Our management team works to understand your unique needs and will develop a medication delivery schedule that meets those needs.
InnovateRX has a 4 hour or less response time on non-stat orders. Plus extended cutoff times and No Stat-Fees for emergency orders.

Cost Containment

We offer competitive pricing on all medications and provide monthly reports to evaluate costs, medication utilization and invoice data.
We also provide reports on medication or physician prescription trends and notifications when a new prescription meets a facility cost threshold.
InnovateRX billing paremeters include Medicare Parts A and D, private pay, third party and Medicaid. And, as always, experts are available to answer any questions.

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